Hometown Deli & Bakery
Suburban small business, deli sandwiches, baked goods, 10 staff, online orders, loyalty program.
Hometown Deli & Bakery is a small business located in a suburban town. They specialize in deli sandwiches and baked goods. With a staff of 10, they started accepting online orders through their website, and they also manage a loyalty program where customers can earn points for their purchases.
One morning, several loyal customers called to report suspicious charges on their credit cards. All mentioned using their cards on the Deli’s website recently. Further investigation revealed that the website had been compromised, and card details of over 500 customers who had made purchases in the past month were stolen.
Upon consultation with an IT expert, it was discovered that the website’s e-commerce platform had vulnerabilities. The business owner had set up the website using an out-of-date e-commerce plugin, which had known security vulnerabilities. Criminals exploited these vulnerabilities to inject malicious code, which then captured and transmitted the credit card details of customers to a remote server.